Terms & Conditions

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1. Detailed description of goods and/or services
Eagles’ Nest Wines (Pty) Ltd is a business in the Wine Industry industry that produces and sells wine.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 working days and delivery confirmed by way email.

3. Export restriction
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Eagles’ Nest Wines (Pty) Ltd. is subject to availability. In cases of unavailability, Eagles’ Nest Wines (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 25% administration fee.

5. Customer Privacy policy
Eagle’ Nest Wines (Pty) Ltd. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Eagles’ Nest Wines (Pty) Ltd bank account, the
details of which will be provided on request.

7. Card acquiring and security
Card transactions will be acquired for Eagles’ Nest Wines (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Eagles’ Nest Wines (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility
Eagles’ Nest Wines (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Eagles’ Nest Wines (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. Eagles’ Nest Wines (Pty) Ltd postal address is: PO BOX 535, Constantia, 7848

12. Variation
Eagles’ Nest Wines (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Eagles’ Nest Wines (Pty) Ltd.  based in South Africa trading as
Eagles’ Nest Wines (Pty) Ltd. and with registration number 2008/003795/07

14. Eagles’ Nest Wines (Pty) Ltd. contact details

Eagles’ Nest Wines (Pty) Ltd

Constantia Main Road
Cape Town
Cape Town
South Africa


Telephone: 021 794 4095